How DANA And QRIS Records Are Used
Your payment details help us match an account action with the correct wallet or bank route, but we do not need your wallet password to record a transaction. If you use DANA, OVO, GoPay or QRIS, we may retain the account name, reference number, amount, status
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and time supplied by the payment route. Bank transfer and virtual account records can include the sending bank, such as BCA, BRI, Mandiri or BNI. We use these details to confirm account ownership, resolve a missing receipt and detect conflicting requests. We may also record your
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phone verification result and the device or browser used to access the account. Access is provided where local law permits, and we may restrict a request when a legal or security reason requires it. For a correction, send the account email or phone number and the
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relevant transaction reference through our support path.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.